Reference

Terms and Conditions That Apply to Your rionplay Account

These terms set out what you agree to when you open and use a rionplay account — including how deposits via GCash, Maya, and InstaPay are handled, what conduct is expected, and how disputes are resolved.

Applies to all account activityCovers GCash, Maya, InstaPay transactionsValid where local law permitsLive dealer tables and bingo
rionplay Terms and Conditions That Apply to Your rionplay Account
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Tap the chat icon from any page on rionplay to reach a support agent directly. Fastest path for account-specific questions about these terms.

Email Support

Send a written query to our support address for anything that needs a documented response — policy clarifications, account disputes, or withdrawal holds.

Account Help Center

Log in, go to Account Settings, and open the Help section. You can raise a terms-related ticket directly tied to your account history and transactions.

HOW WE OPERATE

How rionplay Handles Your Account Under These Terms

Every section of these terms is written to be clear about what we do with your account data, your payment records, and your gameplay history. We hold your account information only for as long as it is needed to operate your account and meet any legal retention requirements that apply in the Philippines.

Account Security

Your account is protected by OTP verification on login. If we detect access from an unrecognised device, you will be prompted to re-verify before any session or withdrawal proceeds.

Data Retention

We keep transaction records — including GCash, Maya, and InstaPay deposit and withdrawal logs — for the period required to resolve disputes and meet applicable local obligations.

Requesting Changes

To update registered details such as your linked e-wallet number or account name, contact support via live chat or email. Changes require identity verification before they take effect.

Terms Updates

When we revise these terms, the updated version is posted on this page with a revision note. Continued account use after that date constitutes acceptance of the changes.

Questions About Your Account Terms

These are the questions we hear most often about how the terms apply in practice — covering payments, account conduct, verification, and how to raise a concern.

Yes. All deposits — whether through GCash, Maya, or InstaPay — are covered by these terms. Once a deposit clears to your account wallet, it is subject to the rules stated here.

No. These terms permit one account per person. Duplicate accounts may be suspended, and any balance in a duplicate account may be voided pending a review.

Contact support via live chat or email with your transaction reference. We will check the payment log against your account wallet record and respond with a documented outcome.

We post an updated version on this page and note the revision date at the top. If the change is material, we may also notify you via the contact details registered on your account.

Yes. Raise a data request through the Help section in Account Settings or by emailing support. We will respond within the period required by applicable local rules.

Yes. Whether you access rionplay through a mobile browser or on desktop, the same terms apply to your account, your transactions, and your use of any game room or live table.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.